Thank you for choosing Pondy Marina Boat House, your trusted booking platform for boat rides in Pondicherry, India. This Shipping and Delivery Policy outlines the process and details regarding the booking and delivery of your boat ride experience.
Booking Confirmation:
Once you have successfully made a booking through our website, you will receive a confirmation email containing the details of your reservation. Please review the information carefully to ensure accuracy.
Electronic Voucher:
Upon confirmation, you will receive an electronic voucher via email. This voucher serves as proof of your booking and should be presented at the designated check-in point before your scheduled boat ride. You may either print the voucher or present it on your mobile device for verification.
Check-In and Boarding:
Please arrive at the specified check-in point at least 15 minutes prior to your scheduled boat ride. Our friendly staff will guide you through the boarding process and provide any necessary instructions for a smooth and enjoyable experience.
Cancellation and Rescheduling:
If you need to cancel or reschedule your boat ride, please refer to our cancellation policy. Depending on the circumstances and notice given, you may be eligible for a refund or alternative booking arrangement. Details regarding our cancellation policy can be found on our website or by contacting our customer service team.
Weather and Safety:
In the event of adverse weather conditions or safety concerns, Pondy Marina Boat House reserves the right to cancel or reschedule boat rides. We prioritize the safety and well-being of our guests, and any cancellations or changes will be communicated to you as soon as possible. We appreciate your understanding in such situations.
No-Shows:
If you fail to arrive at the designated check-in point for your scheduled boat ride without prior notice, it will be considered a no-show. No-shows are non-refundable, and alternative booking arrangements will not be provided.
Third-Party Operators:
Please note that Pondy Marina Boat House acts as a booking platform and may collaborate with third-party operators to provide boat ride experiences. While we strive to ensure the highest standards of service, we are not directly responsible for the operations and logistics of the boat rides. However, we will assist you in resolving any issues that may arise during the booking process or the boat ride experience.
Customer Support:
If you have any questions or concerns regarding your booking or the delivery of your boat ride experience, our dedicated customer support team is here to assist you. You can reach us through the contact information provided on our website, and we will respond to your inquiries in a timely manner.
At Pondy Marina Boat House, we are committed to delivering exceptional service and ensuring your satisfaction throughout the booking and delivery process. We appreciate your trust in us as your preferred booking platform for boat rides in Pondicherry, and we look forward to providing you with an unforgettable experience on the water.
