Refund and Returns Policy

Refund Policy for Pondy Marina Boathouse

Effective date: 12-06-2023

This Refund Policy describes the guidelines and procedures for refunds related to bookings and reservations made through our website, https://pondymarinaboathouse.com/ (the “Website”), owned and operated by Pondy Marina Boathouse (“we,” “us,” or “our”). By making a booking through our Website, you agree to comply with this Refund Policy.

Booking Cancellations:

1. If you wish to cancel a booking, you must notify us in writing or by contacting our customer support as provided on our Website.
2. The cancellation policy may vary depending on the type of booking, the specific service or activity, and any applicable terms and conditions communicated during the booking process.
3. Cancellations made within the specified cancellation period may be eligible for a refund, subject to the terms outlined in this Refund Policy.

Refund Eligibility:

1. Refund eligibility and the amount of the refund will depend on the terms and conditions associated with the specific booking, as well as the cancellation period in which the cancellation is made.
2. Refunds may be subject to deductions for administrative fees, transaction costs, and any non-recoverable expenses incurred by Pondy Marina Boathouse in connection with the booking.
3. Refunds will be issued using the same payment method used for the original booking.

No-shows and Late Arrivals:

1. If you fail to show up for a booked activity or arrive late, no refund will be provided.
2. It is your responsibility to ensure that you arrive on time for your scheduled activity.

Weather and Safety:

1. In the event of unfavorable weather conditions or unforeseen circumstances that may affect the safety or feasibility of the booked activity, Pondy Marina Boathouse reserves the right to cancel, reschedule, or modify the activity.
2. If an activity is canceled by Pondy Marina Boathouse due to weather or safety concerns, you may be eligible for a refund oralternative booking arrangement. Refund eligibility will be assessed on a case-by-case basis 

Processing Refunds:

1. Refunds will be processed as promptly as possible, but the exact timing may vary depending on factors such as the payment method used and any applicable financial institution processing times.
2. We reserve the right to request additional information or documentation to process a refund.

Contact Us:

   If you have any questions, concerns, or requests regarding our refund policy or a specific refund request, please contact us at pondymarinaboathouse@gmail.com.

Please note that this Refund Policy is subject to change, and any modifications or updates will be posted on our Website. It is your responsibility to review this policy periodically to stay informed of any changes.

By making a booking through our Website, you acknowledge that you have read, understood, and agreed to this Refund Policy.